Terms and conditions

01Agreement

These terms are an agreement between you and RepYak ("RepYak", "we", "us"). By creating an account or using the app, the web app or this website, you agree to them. If you use RepYak for a business, you confirm you're allowed to act for that business, and "you" means both you and the business.

02What RepYak does

RepYak gives local businesses: a review page reached from a QR code or link; an inbox for private messages; a loyalty card with offers, reminders and notifications; bills, quotes, dues reminders and prepaid packages; a free website; QR designs and printed cards (in India); staff accounts; and reports. Features may change as we improve the service.

03Your account

• You must be 18 or older and give true details.
• Keep your password safe. You're responsible for what happens in your account, including what your staff do.
• Tell us at once if you think someone else used your account.

04Reviews: the rules we all follow

RepYak is built to stay inside Google's review policies, and you agree to use it that way:

• Don't hide or change the choice customers see. Every customer, at every rating, sees the Google option and the private-message option.
• Never offer money, discounts, gifts, stamps or anything else in return for a review. Loyalty rewards are for visits only.
• Don't write reviews for customers, post reviews yourself, or ask staff, friends or family to post fake reviews.
• Don't try to fake ratings (for example by rating many times from the same phone).

We may suspend accounts that break these rules. You're responsible for your relationship with Google and any other review site.

05Your customers and your messages

• Only add customers who agreed to join your loyalty card, and only send offers to those who agreed to receive them.
• Follow the laws on messages and privacy where you and your customers are (for example on marketing messages, WhatsApp's business policy and consent). Reminders and offers you send are your messages.
• Bills, prices, taxes and the goods or services you sell are between you and your customer. You're responsible for correct bills and taxes.
• Customer payments go straight to your own UPI ID or payment link. We don't hold, move or guarantee that money, and we're not part of any dispute about it.

06Acceptable use

Don't use RepYak to: break the law; send spam; upload content that is illegal, hateful, misleading or that you don't have the rights to; pretend to be another business; collect data you aren't allowed to; attack, overload or copy the service; or get around limits or security.

07Your content

You own what you add (business details, photos, website text, customer list). You give us permission to store, show and process it only to run RepYak for you, for example to show your website and review page to the public. You confirm you have the rights to everything you upload.

08Plans, prices and payments

• RepYak is free for up to 3 locations while we launch. If we add or change paid plans, we'll tell you in the app before anything changes, and nothing is charged without you choosing to pay.
• Paid plans are prepaid for 1 or 12 months and don't renew automatically. QR design credits and printed products are paid when you order them.
• Prices are shown in Indian rupees (including GST) in India and in US dollars elsewhere, based on where you connect from. RepYak plans (subscriptions) are sold through Dodo Payments, our Merchant of Record: Dodo is the seller on your receipt, charges the applicable tax (such as GST or VAT) and sends the invoice. Printed products are paid through Razorpay.
• Prices for new customers may go up over time. A price you started on (including a Founding 100 price) stays the same for as long as your autopay keeps running on that plan; if you turn autopay off and the plan ends, you'll pay the current price when you come back.
• Paid plans renew automatically (autopay) every month or every year with the card or UPI Autopay mandate you set up, until you turn autopay off in the app (Plans). When you turn it off, nothing more is charged and your plan runs to the end of the period you already paid for. Your bank may notify you before each charge. If a renewal fails, your plan keeps running for a few days while you update your card or UPI.
• Refunds follow our Refund policy.

09Availability and changes

We work hard to keep RepYak running, but we can't promise it will always be available or free of errors. We may change, add or remove features, and we may pause the service for maintenance. For important changes that affect paid plans, we'll give notice.

10Suspension and ending

You can stop using RepYak and delete your account at any time. We may suspend or close an account that breaks these terms, risks harm to others, or is used for fake reviews or spam. Where possible we'll tell you why and give you a chance to fix it. When an account is deleted, its data is removed as described in our Privacy policy.

11Our software and brand

The RepYak app, website, designs, templates and brand belong to us. You may use them only to use the service. Don't copy, resell or reverse-engineer them.

12Disclaimers

RepYak is provided "as is". We don't promise any number of reviews, a particular rating, more customers or more sales. Google and other sites decide which reviews they show. AI reply suggestions can be wrong; read them before you post.

13Limit of liability

To the extent the law allows, we aren't liable for indirect or consequential losses (such as lost profits, lost data or lost customers), and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (or US$50 / ₹4,000 if you paid nothing). Nothing here limits liability that can't be limited by law.

14Indemnity

If someone makes a claim against us because of how you used RepYak (for example your messages to customers, your bills, your website content or fake reviews), you agree to cover the reasonable costs of that claim.

15Law and disputes

These terms are governed by the laws of India. Courts in Kochi, Kerala have jurisdiction, unless the law where you live gives you the right to go to your local courts. Please write to us first; most problems can be solved quickly.

16Changes and contact

We may update these terms. If a change is important, we'll tell you in the app or by email before it takes effect. Using RepYak after that means you accept the new terms. Contact: hello@repyak.com.