Refund policy

01What this covers

This policy covers money you pay to RepYak: plans, QR design credit packs and printed products (cards, standees, keychains, stickers). It doesn't cover payments your own customers make to you for your bills, quotes or packages; those go straight to your UPI ID or payment link, and refunds for them are between you and your customer.

02Plans

• Paid plans renew automatically (autopay) every month or every year until you turn autopay off in the app (Plans). Turning it off stops the next charge; you keep the plan until the end of the period you paid for.
• 30-day money-back: if RepYak isn't for you, email hello@repyak.com within 30 days of your first plan payment and we'll refund it in full. No questions asked. This applies once per business.
• Live in 48 hours: after your setup call, we set up your services, website and booking page within 48 hours (2 business days). If we miss that, your next month is free. This promise is about setup only; we never promise a number of reviews, bookings or sales.
• Renewals and plan changes: after the first 30 days, payments for the current period aren't refunded, but you keep the plan until the end of the paid period.
• Yearly plans: after the first 30 days, we may refund the unused full months on request, minus any discount you received for paying yearly.
• If we can't provide a paid feature because of a fault on our side for a long time, we'll refund or extend your plan fairly.

03QR design credits

• Unused credit packs can be refunded within 7 days of payment.
• Credits already used to download a design, and free or promotional credits, can't be refunded.

04Printed cards and standees (India)

• Before printing: you can cancel an unpaid order in the app. For a paid order that hasn't started printing, write to us and we'll cancel it with a full refund.
• After printing has started: orders are made for you with your own QR and name, so we can't cancel them or take returns for a change of mind.
• Damaged, faulty or wrong items: tell us within 7 days of delivery with a photo. We'll reprint it free or refund it, your choice.
• Not delivered: if your order doesn't arrive within the expected time plus 7 days, we'll resend it or refund it.
• Please check your name, phone number and QR in the preview before ordering; we print exactly what you approve.

05How to ask for a refund

Write to hello@repyak.com from your account email with your business name and the invoice or order number. We reply within 2 working days.

06How refunds are paid

• Approved refunds go back to the original payment method through Razorpay. Banks usually take 5–10 working days to show it.
• Payments made by cash or bank transfer are refunded by bank transfer.
• Refunds are in the same currency you paid in (rupees or US dollars). We can't cover bank or currency-conversion fees charged by your bank.
• RepYak plans are sold by Dodo Payments (our Merchant of Record): refunds go back to the same card or UPI account through Dodo, which also sends the credit note. QR credit packs and printed products are paid on Razorpay; their refunds go back through Razorpay. Paid plans renew by autopay: turn it off in the app (Plans) before the renewal date and nothing more is charged. Printed products paid online are refunded through Razorpay, and for those Indian invoices we issue a credit note.

07Changes and contact

We may update this policy; changes don't affect payments made before the update. Questions: hello@repyak.com.